Customer Satisfaction Policy

Our first priority is customer satisfaction. We constantly strive to give you quick, easy, stress-free shopping. It is our mission to achieve the best shopping experience for you and satisfy all customers with excellent products. To that end, we will do everything that we can to ensure that you are happy with your purchase.

Typically this customer satisfaction happens naturally, since we sell great products, choose outstanding prices, ship orders promptly, and respond to questions quickly. This policy is your assurance of our commitment to make your satisfaction our first priority. If any issue comes up we will do our best to resolve it to your satisfaction.

Returns and Refunds Policy

Damaged shipments

If you receive an order and the box(es) appears damaged you have two options. First, you can refuse the delivery with the courier. They will return the damaged order to us and we will send you a replacement. The other option is to accept the damaged shipment but you must get signed acknowledgement from the courier that the parcel is damaged. The courier typically will have the ability to take a picture of the box if s/he needs one to make such an acknowledgement.

30-day full refund guarantee

For a risk-free purchase opportunity, we provide all our products with this guarantee. If you receive your order and you change your mind, it does not meet your expectations, or is not what you wanted after all, you are offered this guarantee. We will ask you to send the product back to our warehouse in Germany in the same box you received it in and in the same condition as when received. Oils, lotions, creams, CDs and DVDs must be unopened. Once we have received the order we will refund your account the full purchase price (less shipping cost). Please include a note with the return that contains your name, order number, the reason for the return, and if you would like a refund or a replacement.

Massage chairs, portable tables, stationary and electric tables

Massage chairs

Our massage chairs come with a two year leg and frame guarantee.

Portable tables

Our portable tables come with a ten year leg and frame guarantee. Heated tables have a two year guarantee on the heating element.

Stationary tables

Our stationary tables come with a ten year leg and frame guarantee.

Electric tables

Our electric tables have a two year guarantee on electric components and a ten year guarantee on the legs and frame.

Claims on chairs and tables

If a problem arises, we will ask you to take a digital photo of the fault and email it to us. Where possible, we will send you replacement parts. If necessary, we will repair a table/chair ourselves as quickly as possible, asking you to send it to our warehouse in Germany. We will ship it back to you once it has been repaired. We send parts for free when necessary and covered by the guarantee. In most cases, replacement parts are all that is needed to fix the problem and are easy to install. If you need to return a chair or table to us and it is within the guarantee period we will split the cost of the return; you pay the cost sending it to our warehouse in Germany and we repair and return the chair/table at no cost. In the very unlikely event of irreparable fault, we will send you a replacement. If the model you bought is no longer available we can send the current product which is most similar to it or give you a credit equal to your original purchase which can be applied to a replacement.

Privacy and Security Policy

We realise that making purchases on a web site requires trust. We value your trust highly and pledge to you that we are committed to ensuring the privacy of your personal information. We will use any information you give us in a responsible manner. It will not be given or sold to any third party. We are dedicated to providing you with a safe and secure online experience. Your online orders are transmitted to us using secure technology and processed on our secure web site. We do not store your credit card information, so the security of your financial data is not jeopardised.

Payment Policy

We accept VISA, MasterCard, Paypal and direct bank transfer. Please see our Shipping and Payment page for further details.

Shipping Policy

We ship out the same or the next day after payment has been received. More detailed information about shipping is available on our Shipping and Payment page.

Questions

If you have any questions, please do not hesitate to contact us. For our phone number or other information, please see our contact page.

Legal Notices and Disclaimers

THE INFORMATION CONTAINED IN THIS WEBSITE IS PROVIDED TO YOU "AS IS," FOR YOUR INTERNAL INFORMATIONAL PURPOSES ONLY, WITHOUT ANY REPRESENTATION OR WARRANTY OF ACCURACY OR COMPLETENESS OF INFORMATION OR OTHER WARRANTY OF ANY KIND, INCLUDING ANY IMPLIED WARRANTY OF QUALITY, MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, OR NON-INFRINGEMENT. IN NO EVENT WILL BESTMASSAGE CORPORATION BE LIABLE TO ANY PARTY FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL DAMAGES FOR USE OF THIS WEBSITE OR RELIANCE UPON ANY INFORMATION OR MATERIAL ACCESSED VIA IT OR ANY OTHER HYPERLINKED WEBSITE INCLUDING, BUT NOT LIMITED TO, DAMAGES ARISING FROM LOSS OF PROFITS, BUSINESS INTERRUPTION, OR LOSS OF DATA, EVEN IF BESTMASSAGE CORPORATION IS EXPRESSLY ADVISED ABOUT THE POSSIBILITY OF SUCH DAMAGES, TO THE FULLEST EXTENT ALLOWABLE BY LAW. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES AND REPRESENTATIONS, SO THE ABOVE EXCLUSIONS MAY NOT APPLY TO YOU.